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Terms & Conditions

GENERAL

In these conditions any reference to the Company means Solitaire Travel Ltd and its operating partners. The hirer is responsible to the company for any damage to the vehicle, its fittings or equipment caused by the negligence or misconduct of any passengers carried thereon. Notices or decorations can only be displayed with prior consent of the Company and is the hirers responsibility to remove. The company shall not be responsible for any failure to execute this contract by reason of accident, fire, tempest, strikes or any cause outside their control. The company shall not be responsible for loss or damage to luggage or other property brought onto the vehicle during the period of hire however caused. This contract shall not be varied in whole or in part except by mutual consent of the company and the hirer Age restrictions All hirers must be over 18. Any person wishing to hire a coach/minibus, who is under 18, should ask an adult to make the booking on their behalf

BOOKINGS

1. Until a Non-Returnable Deposit has been received by, debit card, Cash /Cleared Bank Transfer or Cleared Cheque the Company will deem that the Private Hire has not been Booked and if not paid in full 14 days prior to operating date will NOT be operated. Bookings are only accepted with the hirers full name and address, full pick-up/set-down times/addresses preferably with a postal code received by email or letter.

2. A charge may be imposed if a delay for start of journey is delayed by more than 15 minutes, as this could result in a delay on subsequent/pre-booked vehicle hire. Solitaire Travel Ltd can refuse to continue the booking if the delay is so long that they would subsequently be late for other hire work.

3.All our drivers can refuse to transport any passenger that he/she feels could be a danger/nuisance to other passenger's, or himself/herself.

4. Passengers will not consume food (such as chips/burgers, greasy foods) or drink any alcoholic drinks on vehicle. Sandwiches and soft drinks will be allowed at the driver's discretion. Rubbish must be kept under control of Hirer.

5. Solitaire Travel Ltd will not be held responsible for any delay or lateness getting to your destination which is outside their control, i.e. traffic jam, weather conditions, passengers not on time for pick up etc.

6. Airports Only - If delayed longer than 1 hour of return time stated, passengers may have to wait for coach/minibus pick up. A vehicle will be arranged to pick passengers up as soon as possible (if not on time). If the landing date on invoice is incorrect the Hirer will be liable for additional cost if the vehicle is resent on a corrected date. It is the Hirer responsibility to give correct return land details when booking, any changes the Hirer will be sent a revised invoice. Payment must be paid prior to departure from airport.

7. Passengers not on time for booked return time may be left behind if driver cannot wait.

8. Other Hire - Vehicle will not wait beyond 15 minutes of return time stated unless prior arrangement with office/driver. A charge of £20.00 for every extra half hour beyond time is chargeable either on night or by follow up invoice. If not paid on the night then the driver can refuse to transport late passengers on the return journey.

9. No money will be refunded if vehicle passengers do not wait for return pick up vehicle, this will be classed as a breach of contract. Full or balance of invoice must be paid to driver prior to departure to destination. No money will be refunded if passengers do not wait for return pick up vehicle due to any unforeseen circumstance (i.e. emergency), this will be classed as a breach of contract. Passenger's to understand the procedure of where to pick up the vehicle on the return/landing trip. Please ask driver if any doubt about your return pick up point.

10. Any passengers sick on bus (due to alcoholic indulgence) the Hirer will be charged £75.00 per seat for cleaning.

12. All passengers aboard any of our vehicles are require by law to where their seatbelts for the whole duration of any journey. It is law that all passengers must wear seat belts unless exempt to do so with appropriate documentation.

13.Solitaire Travel Ltd cannot guarantee type of vehicles booked due to circumstances outside their control i.e. breakdown. Where necessary other vehicles will be replaced to cover booking.

14. The HIRER is responsible for any damage caused to vehicle or appliances within the vehicle by HIRER or HIRER'S passengers. The HIRER will be invoiced for any such damage and where available, a direct payment from any Credit/Debit/Switch etc card used for said hire, will be taken by Solitaire Travel Ltd to pay mentioned invoice. If payment is unable to be taken then Solitaire Travel Ltd will expect full payment within 10 days of date of invoice or Court Action will be taken. Alcohol

15. Alcohol may not be taken on to, or consumed on, the bus unless by strict arrangement with the company at the time of booking, and confirmation in writing by the company.

16. The authority of the driver is final. They have the right to stop the bus, cancel the hire or ask passengers to leave the bus at their discretion for reasons of safety, health, behaviour or any other reason. In such an event, the hirer will not receive compensation.

BOOKINGS EXTRA CHARGES

17. Additional charges such as parking fees and tolls or ferry tickets will be levied in accordance with the charges imposed by the company supplying the services. Such charges are to be paid on demand. Journey times

18.1 Solitaire Travel Ltd will use reasonable endeavours to perform the Services at the times set out in the booking confirmation.

18.2 If, despite the endeavours set out at clause 18.1, Solitaire Travel Ltd is unable for any reason to fulfil any performance at the specified times, Solitaire Travel Ltd will be deemed not to be in breach of this Agreement, and Solitaire Travel Ltd will not have any liability to the Customer for direct, indirect or consequential loss (all three of which terms include, but are not limited to, loss of profits, loss of business, depletion of goodwill, pure economic loss and like loss) howsoever caused (including as a result of negligence) by any delay or failure in performance.

19. There is no guarantee that the vehicle will perform the journey in any given time and the company shall not be accountable for any loss, inconvenience or damage which may arise from any delay, detention or breakdown. However Solitaire Travel Ltd will endeavour to procure a replacement vehicle for the carriage of the passengers but cannot be held accountable for the type of vehicle used or any additional charges which are levied by the owner of the replacement vehicle(s)

CANCELLATION POLICY

Once a booking is confirmed by us in writing , the customer has seven days in which to cancel. If a booking is cancelled by the customer after the seven day limit, the deposit paid will be non-refundable. 20. If the Customer wishes to cancel the Agreement, the following scale of charges will apply in relation to the price, and payments shall be due and payable immediately. Cancellation Notice

Charge

28 days or more Deposit
21 - 28 days 25%
14 - 20 days 50%
8 - 13 days 75%
1 - 7 days 100%

Routes, pickup and set down points 21. For all hires, the driver has the final decision on the exact route taken. The driver will endeavour to accommodate all reasonable requests from the hirer, but will consider the safety of the passengers, other road users and the vehicle itself when determining the route, and any pickup/set down points. Safety

22. The safety of passengers is our first priority. The following guidelines must be followed by all passengers:

- Passengers may not move about on the coach whilst it is in motion.

- Passengers must remain seated whenever possible while the coach is in motion

- Passengers must act in accordance with any instructions given by the driver

Smoking

23. Smoking is not permitted on the coach/minibus. It is also ILLEGAL to Smoke on the Vehicle.

Substitution

24. The company reserve the right to substitute vehicles loaned to them by other operators for the company's vehicles without any preliminary notice.

CONTACT DETAILS

Office

Solitaire Travel Ltd
9 Copelands
Rochford,Essex SS4 3EE
Email: solitairetravelltd@hotmail.co.uk.
Office Number 01702 53 11 11
Company No: 6543282
V.A.T. No: 942 269 805
Solitaire Travel Ltd Customer Privacy Policy

Solitaire Travel are committed to protecting your privacy.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We will not transfer any information outside the European Economic Area.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Solitaire Travel Ltd only collect information about you to process your quote or booking requests.

The type of information we will collect about you includes: your name, address, phone number, e-mail address, credit/debit card details

We do not store your credit/debit card information once your booking has been processed.

We will not e-mail you in the future unless you have given us your consent and you can be sure that under no circumstances will we divulge your information to any third party.

We will give you the chance to refuse any marketing e-mail from us in the future.

The information we hold will be accurate and up to date.

You can check the information that we hold about you by e-mailing us.

If you find any inaccuracies we will delete or amend them promptly.

If you have any questions or comments regarding privacy, please contact us


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Our Southend to Brighton trip is perfect for anyone wanting to take a nice weekend.

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Reviews

Prev

"The driver, OJ was very pleasant throughout the journey. Having the out of hours number came in handy when my phone battery died and had no way of contacting the driver where he parked the coach to wait for us but to call the out of hours number and the equally very pleasant officer helped us out. Keep up the good job."

ROSELINE

"Excellent service driver was great on time and very friendly. Will defiantly use the service again and recommend to others." 

SHENAY MEHMET

"We were all very happy with the service. Our festival was cancelled a day earlier and the company still managed to send two drivers to come and pick us up a day before we were due to leave. Very helpful and friendly driver and would defiantly recommend to others to use in the future."

LEANNE CUSGROVE

"Our driver Mick was everything a driver should be. Helpful, punctual, smiley, patient and he knew where he was going and got there on time. This is the first time we have used Solitaire travel but we will be back for sure (especially after the company the school usually uses for the children forgot to send a coach!). Successful day all round really. Thank you! Sunnymede School Mums."

LOUISE
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